Corporate flight attendants have a new selection when picking a organization for their cabin security and service coaching. Alteon Training, LLC, a Boeing Firm, launched a plan in November 2003 for corporate flight attendants at their facility in Extended Beach, California. I was invited to participate in the class to get a superior concept about the training, their facility, and about Alteon itself and to share my findings with the aviation neighborhood by means of this web-site.
In an sector peppered with training providers of varying sizes and capabilities, my very first thoughts about Alteon was that is was just a run-of-the-mill education agency. Alteon not only allayed my original misgivings, but they proved to me that all coaching companies should be carrying out the identical thing: operating with the FAA’s blessings below FAR Aspect 142. Indeed, Alteon’s program might soon develop into the benchmark by which all coaching organizations will be judged. This is very good news for flight attendants who are confused or even mislead by some of the programs operating around the U.S.
I arrived in Lengthy Beach from JFK on a Sunday evening, picked up my rental automobile and went to my space to prepare for my 7 a.m. Monday meeting with Alteon executives Jim Garner and Hal Collison. That morning, we toured the facility exactly where I was able to see their fully equipped coaching rooms sporting individual computer operate stations complemented by the overhead media slideshow housing [certainly, while becoming trained students could appear at the pull down screen or at their pc monitor to view the PowerPoint presentations]. On the ground floor of Alteon’s facility, I was brought to a space housing person flight simulators, every of which was for one particular Boeing product or a different.
By 8 a.m. the remaining 5 students arrived and I settled down with them in a education room to begin the class. Right after brief introductions, Kathy Cummins was introduced as our service instructor for the first day’s class. The Corporate College of Etiquette was chosen by Alteon to deliver the service side of the instruction the initial day. The middle 3 days was all Alteon-run instruction. San Diego CPR was chosen to offer the in-flight healthcare, CPR, and AED training on Friday. When I inquired as to why Alteon outsourced portions of their 5-day program, Hal Collison, Director, Flight Instruction, for Alteon declared, “We concentrate on what we are authorities at and do most effective. The other portions of the course are outsourced to the incredibly finest authorities in their field with years of expertise and access to the most up-to-date course content material and instruction supplies.”
training room rental began with a discussion on dispatching a trip. Covered material incorporated the measures behind the scheduling and releasing of an aircraft for flight crewmember assignments show occasions and reporting instances aircraft, flight and passenger information and arranging for catering and supplies. Students previewed a dispatcher’s checklist and discussed preparing for a six leg international trip making use of an actual trip sheet to choose what food service was required and where.
After two hours of classroom teaching, it was all hands on instruction for most of the rest of the day. Students boarded a organization van and headed south to John Wayne Airport in Orange County for the executive service instruction portion of the system. The class toured Signature’s FBO where we situated the catering order placed earlier with Air Gourmet. Soon after a discussion about refrigeration, we took the order outside to the waiting Worldwide Express which was graciously provided to us for the day by Monarch Charters. When we boarded the aircraft I was pleasantly surprised to see that we had full access to the galley and cabin whereby we were capable to truly heat the food as effectively as keep the aircraft cool for the “passengers.”
Kathy gave the students a trip scenario to work with and we went via all the pre-departure procedures which includes, passenger arrival take-off meal and wine service in-flight procedures prior to and immediately after landing and aircraft cleaning procedures. By mid-afternoon with our in-flight service portion of the instruction behind us we returned to Extended Beach for additional classroom coaching covering contracts and flight attendant business preparation material. Somehow we managed to squeeze in what seemed like two days of instruction into 1 day. By 6 p.m. the class was more than and the service education portion of the system was behind us.
Pattie Adams took more than the class on Tuesday and for the next three days was tasked with guiding the class by way of the applicable FARs crewmember duties and procedures safety hazmat and far more. As a backgrounder, Pattie was one of the chief creators of Alteon’s new plan, drawing on her practical experience as a contract corporate flight attendant as well as a commercial flight attendant, purser and instructor with United Airlines. Pattie’s encounter in the corporate and commercial arenas was valuable as she skillfully translated the language and procedural variations involving the two arenas, anything that was not lost on those in the class who had been new to corporate aviation, but possessed commercial expertise only.
Due to the fact education was carried out at Alteon’s Extended Beach facility, guest speakers from inside the enterprise were brought in to go over some of the very technical elements of flying. Palermo Gabriel discussed the mechanics of flight and Dick Bloomberg covered the aircraft systems, especially what takes place in the cockpit. Dick also gave the students a thrilling SIM ride, a typical worth added feature for these attending this training plan.
The third day of instruction covered turbulence and decompression and was followed by hands on practice of oxygen units and, later, aircraft doors, emergency exits and equipment. Slides and photographs of the a variety of configurations found on the Gulfstreams, Bombardiers/International Express/ Challengers, and Falcons had been covered as effectively as for the BBJ and Boeing’s newest corporate entry, the 717 Organization Express. Specifically valuable to the class was the separate binder that we have been provided for Emergency Checklists this Jeppesen size manual could quickly be taken on trips, which is what Pattie encouraged students to do.
By Thursday, we were all eager to leave the classroom for hands on activity we had been not disappointed. Just after a classroom discussion on how fires start out, we filed outside, donned private breathing equipment (PBE) and practiced fire fighting procedures. Promptly after lunch the class boarded the cabin trainer and spent several hours role playing. The day was capped off with a trip to the nearby hotel’s outside pool for ditching procedures and exercises.